Shipping policy

Pre-Orders

If your order contains a pre-order item(s), all items in your order will shipped when the pre-order item(s) arrive and are ready to ship.

 

Undeliverable or Return to Sender

If an order is returned due to an incorrect address the customer entered during checkout, the customer is responsible for the shipping charges associated with re-shipping the item(s) to the correct address. If a package is marked "undeliverable", it is the customer's responsibility to contact the shipping company to make the proper arrangements to obtain their package. ShopKwystle is not responsible for the package once it has been shipped out. If an "undeliverable" package is returned to ShopKwystle, we will re-ship the package to you if requested once the customer pays the shipping cost associated with re-shipping the package. If the customer decides not to re-ship the package, a full refund minus the original shipping charge will be issued to the original payment method on the order. If a package becomes lost due to an incorrect address the customer entered during checkout, the customer is responsible for filing a claim with the shipping carrier and no replacement package will be issued. If a package is lost by the shipping carrier, ShopKwystle will file a claim with the shipping carrier and the customer will receive a replacement package. If an order is returned due to an error caused by ShopKwystle, ShopKwystle will cover the shipping cost associated with re-shipping the order.